Privacy Policy

Last updated: March 28, 2026

Brooke's Sterling Swan operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Brooke's Sterling Swan is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry to Brooke's Sterling Swan.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account or communicate with us);

  • Automatically through the Services (e.g., via cookies and similar technologies);

  • From our service providers;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. To fulfill orders, process payments, and create a customized shopping experience for you at Brooke's Sterling Swan.

  • Marketing and Advertising. To send promotional communications and show you relevant online advertisements.

  • Security and Fraud Prevention. To protect our customers and our business from malicious activity.

  • Communicating with You. To provide customer support and maintain our relationship.

  • Legal Reasons. To comply with applicable law or respond to legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

  • With Shopify, vendors and other third parties who perform services on our behalf.

  • With business and marketing partners to provide tailored advertising.

  • When you direct or consent to our disclosure (e.g., to ship products).

  • In connection with a business transaction like a merger or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended for children, and Brooke's Sterling Swan does not knowingly collect any personal information about children.

Security and Retention of Your Information

While we strive to protect your data, no security measures are perfect. We recommend using secure channels to communicate sensitive information. We retain your data only as long as necessary for the purposes outlined in this policy.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information. You may also opt out of the sale or sharing of your information for targeted advertising. You can exercise these rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States.

Changes to This Privacy Policy

Brooke's Sterling Swan may update this Privacy Policy from time to time. We will post the revised version on our website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: info@brookessterlingswan.com

Address: 16192 Coastal Highway, Lewes, DE, 19958, US